Restoring an old, rundown organization is a very tall order in itself. Bringing it to the top tier is another. Dr. Gary Zomalt, a psychotherapist with a penchant for management, managed to achieve both in the Fresno County Department of Children and Family Services during his tenure as the organization’s Executive Director from 2001 to 2006.
Dr. Zomalt approached the problems systematically, focusing on means with which to cut the expenditures without damaging the organization’s growth. He did so by outsourcing them to external government and nonprofit organizations while at the same time finding new revenue sources. In doing so, he was able to solve the department’s budgetary crisis which would have led to the termination of 100 social workers.
At the same time, Dr. Gary Zomalt improved the department’s organizational structure by recruiting a new executive team and working closely with local government institutions. The department was not only able to expand but also swiftly adopt national best practices, helping improve its service quality.
His efforts have had dramatic results. He was not only able to cut expenses without harming the department’s functions but also improving them, turning an underperforming department on the threat of financial collapse into a top-performing organization.
Under Dr. Gary Zomalt, the Department was able to fix its problems without resorting to layoffs and, in effect, manage to reach national standards.